Seller and buyer
These commercial terms govern relationships between seller Lucia Tarbajovska s. r. o. with registered office at U Garazi 1436/6, 170 00 Prague 7, Czech republic, registered in the business register managed by the District court in Prague, section C, insert no. 161360, Identification number (IČ) 29031419, Tax registration number (DIČ) CZ29031419 (hereinafter referred to as „seller“), and buyer the offer and sale of products on www.catworks.eu eshop.
The purchase order is a draft purchase contract. The purchase contract between the buyer and seller originates when seller confirms the purchase order to the buyer. In this moment, the rights and responsibilities between the seller and the buyer become valid and effective.
The seller confirms the binding purchase order via e-mail latest 2 days from the day of receiving the purchase order from the buyer.
By confirming the purchase order, the seller commits to deliver the ordered goods and transfer the ownership of these goods to the buyer. The buyer commits to take over and pay the purchase price for these goods.
Once we receive your purchase order (whether you made it via e-shop or e-mail), the purchase order becomes binding – as your draft purchase contract.
You can cancel your purchase order until we accept your draft purchase contract.
For international orders we offer 2 payment methods – PayPal or Bank transfer. For orders within Czech republic and Slovakia, we offer also „Cash on delivery“ payment option.
Delivery of ordered goods within Europe is provided by General Logistic Systems Czech republic s. r. o. The goods are delivered to your delivery address filled out in the purchase order within 2 – 5 working days depending on destination.
We deliver goods within 14 – 20 days from the day of your order. We will inform you about expedition of ordered goods via email.
Receipt of goods
The buyer is responsible for checking the goods before taking them over from the delivery service representative. If the buyer finds that the order has some damages caused by the transport, he is responsible to check together with the delivery service representative if the goods are damaged too. If the goods are damaged, the buyer is responsible to write a note about this damage and confirm (stamp) this document by the delivery service representative.
By signing the delivery note to the delivery service company, the buyer agrees with the takeover of the goods and confirms arrival without any damage. Later claims to return or exchange the goods caused by transport will not be considered and will be rejected.
The buyer is responsible to inform the seller about potential damage of goods during transport immediately, latest in 2 days after goods receipt. This is to be done by email at firstname.lastname@example.org.
The warranty period is 2 years and it starts at the day of receipt. The warranty period is prolonged by the time of warranty repairs. In case of goods exchange, new warranty period begins.
This return policy is valid only for goods within the warranty period and for goods that are used according to the Usage instructions mentioned in the web section called „Maintenance“.
For successful claims follow the below mentioned process:
If the goods need to be returned, please inform us about the observed problems as soon as possible. You can do so by email at email@example.com along with the following details:
- invoice number, order number
- respective product name and color
- reason of return
- exact description of the problem
- pictures of the damage
- date of goods takeover
- your contact details
- name, address, phone number, e-mail
- which form of return are you claiming
Send the claimed goods along with the return claim for consideration to the following address: Lucia Tarbajovska s. r. o., U Garazi 6, 170 00 Prague, Czech republic.
Returns can be delivered in person or by post to the abovementioned address in the original packaging, along with the abovementioned information and a copy of relevant invoice. When sending the package, do not forget to mark it as FRAGILE.
Make sure, you do not send the returns by cash on delivery method. We will not accept such package and will return it to your address. Please avoid this way of claiming back the amount for the purchased product. We will inspect the damage first and then be in contact with you to solve this matter.
The warranty applies only for items returned within 30 days of receipt. Returns beyond 30 days will not be accepted.
Your Catworks product comes with a limited warranty that covers defects in workmanship. Please note that the warranty does not cover the damage resulting from improper use, accidents and normal wear and tear.
Protection of personal data
All personal data of our customers (buyers) – name, surname, e-mail addresses, phone numbers, billing or shipping address) are kept according to the valid law on protection of personal data.
Personal data provided by buyers, will be used only for the need of our e-shop (for purpose of closing buying contract and its fulfillment) and will not be shared with a third party. Exceptions to this are transportation and logistic company, with whom we share information needed for problem-free order delivery.
On written request, we have the obligation to block, correct, add or delete personal data of buyer.
These commercial terms can be found at our web page www.catworks.eu in the section Terms & Conditions.
In time of closing buying contract, legal relationships between seller and buyer comply with commercial terms as amended on the day of order placement of the purchaser.
Otherwise, the legal relationships between seller and buyer follow respective provisions of civil code and consumer protection law, resp. commercial code as amended. These commercial terms are effective as of 15th of April 2014.